INCIDENT IN THE WAITING ROOM
This resource uses an online scenario to highlight the importance of managing upwards and its implications for interprofessional collaborative practice and patient safety. In the video a young resident doctor has recently started work in a regional hospital. In the waiting room of this hospital a man collapses. An experienced nurse takes charge of the care for this patient, but is not using current evidence-based practice. The young resident doctor wants to intervene, but does not know how to address his experienced colleague.
Acknowledgment: Cobie Rudd (and team), Edith Cowan University. Funded by Health Workforce Australia.
COMMUNICATION FOR HEALTH IN EMERGENCY CONTEXTS
This web-based resource was designed by the University of Technology and the University of Melbourne to help healthcare students:
- understand the nature of the ED
- observe and learn about features of clinician-patient communication in the ED
- practise dealing with the special communication required in the ED
All the scenarios in this interactive resource are based on real emergency department experiences and real clinician-patient interactions.
Acknowledgment: Diana Slade (and team), University of Technology and University of Melbourne. Funded by the Australian Learning and Teaching Council, an initiative of the Australian Government Department of Education, Employment and Workplace Relations.
MILDRED’S STORY – RECOGNISING RISKS AND IMPROVING PATIENT SAFETY
This web-based resource draws together real-life patient experiences into a fictionalised story. It follows the progress of Mildred, an elderly patient through her stay in hospital, highlighting ways in which good and poor interprofessional practice can have a major impact on the experiences patients have and on the risks of problems arising with their care.
- Part One – (Mildred’s Flat) Introductory/Exemplary Care
- Part Two – (A & E Department) Situational Awareness
- Part Three – (Care of the Elderly Ward) Communication
- Part Four – (Outside Theatre) Leadership
- Part Five – (Recovery Room) Empowerment
- Part Six – (Orthopaedic Ward) Empowerment
Acknowledgment: Liz Anderson, University of Leicester, UK. Funded by the National Patient Safety Agency
MR KIRBY’S STORY – THE UNPOPULAR PATIENT
This short video was inspired by the case history of a real patient. It is divided into a series of short scenes and highlights issues around caring for older people who become too infirm to continue to cope with living independently at home. It focuses on the relationships between healthcare professionals, the patient and the patient’s family. The following core themes run throughout all parts of the video:
- Communication: is it clear, unclear, positive, negative etc.?
- Family dynamics and pressures on family to become carers.
- The unpopular patient and how this perception impacts on care.
- The discharge process – what should be happening at each point in time?
The video can be used in interprofessional education sessions involving social work, nursing, medical, physiotherapy and occupational therapy students. The video is in seven sections:
- Part One – In the Acute Hospital
- Part Two – Relatives Visit the Community Hospital
- Part Three – Multi-Disciplinary Team (MDT) Case Conference
- Part Four – Ward Round
- Part Five – The Social Worker Meets Mr Kirby’s Son
- Part Six – The Social Worker Meets Mr Kirby
- Part Seven – Conclusion: What Really Happened to Mr Kirby?
Acknowledgment: Sandy Goodyer. The project was joint funded by De Montfort University, University of Leicester and the University of Northampton.